Job Opportunity | Director of Audience Development

The Stratford Festival is North America’s leading classical repertory theatre, entertaining more than half a million people each year. We attract the world’s finest talent, offering a unique experience for staff, artists and actors alike. If you would like to be part of this exciting organization, we are looking for someone to fill the senior role of…

Director of Audience Development

We are currently seeking a dynamic leader with exceptional management and organizational skills who will take overall responsibility for building audience loyalty and ensuring an extraordinary experience for our 500,000 visitors each year. You will liaise with the Director of Marketing and Digital Media on the annual direct marketing plan and develop and introduce services designed to increase audience loyalty.  You will oversee the Box Office, Front of House, Food & Beverage and Theatre Store operations, and ensure that revenue targets are met in these areas. You will lead a team of front-line managers to help deliver a customer experience that exceeds patron expectations.

You must possess strong communication and leadership skills and be able to motivate the Festival’s 250 customer-facing employees. Your experience and training in customer service excellence and customer loyalty is essential to your success in this position. A background in Marketing, Communications or Customer Loyalty is required.

This full-time position is located in Stratford.

We recognize that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by October 15, 2013, to:

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2

E-mail: resumes@stratfordfestival.ca

Subject: Director of Audience Development

Fax: 519-271-0626

 

 

 

 

 

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Job Opportunity | Production Assistants

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for candidates to fill the roles of…

Production Assistants

Reporting to the Production Stage Manager, you will provide organizational and administration support to the stage management office. This position will appeal to someone with a strong desire for a career as an Equity Stage Manager. Strong organizational and exceptional interpersonal and communication skills are essential. Formal training in theatre production together with stage management experience is necessary. Past experiences should reflect a strong interest in the arts. Proficiency in Word and Excel and the ability to quickly learn the theatre’s own scheduling program are required. These are seasonal positions, contracted for between three and eight months, depending upon which stage management office the production assistant supports.

We recognize that diversity- in our workplace, in our audiences and on our stages- fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by September 9th, 2013 to;

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Production Assistants
Fax: 519-271-0626

Only those we wish to interview will be contacted.

Job Opportunity | Communications Coordinator

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Festival, we attract the world’s finest talent, offering a unique experience for staff, artists and artisans alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of:

Communications Coordinator

Reporting to the Director of Communications, the Coordinator will primarily be responsible for writing and editing copy for various departments and individuals within the Festival.

The Festival is seeking a communications professional to:

  • Serve as principal writer and editor of the monthly e-newsletter, SceneNotes, and to contribute articles to the twice-yearly Members’ newsletter, Fanfares.
  • Write and edit sales and fundraising copy for the Marketing and Advancement departments, including direct mail brochures and email campaigns. Also write and edit copy as required for the Festival’s website and social media platforms.
  • Write applications for grants from government and other funding bodies.
  • Compose speaking notes for Festival personnel.

The successful candidate will possess superior writing and editing skills together with experience in and/or enthusiasm for writing for the theatre sector. He or she will need to become thoroughly familiar with the Festival’s activities and be able to interact effectively with artists, staff and other Festival employees. Strong interviewing skills are required, along with an aptitude for teamwork, creative thinking and juggling multiple priorities. The ideal candidate will have completed post-secondary education in communications, journalism or a related field. Short-listed candidates will be required to produce samples of their professional writing and may be asked to tackle a small assignment as evidence of their skills.

The starting date for the position is September 3, 2013.

We recognize that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by August 9, 2013, to:

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Communications Coordinator
Fax: 519-271-0626

While all responses are appreciated and will be kept in the strictest confidence, only those selected for an interview will be contacted.

Job Opportunity | Audience Development Seasonal Part Time Staff

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…

Audience Development Seasonal Part Time Staff (up to 25 hrs per week)

As one of the primary points of contact for our patrons, you’ll play an essential role in establishing and developing the relationship between the Stratford Festival and its patrons. Using strong sales experience you will promote customer loyalty and confidence. In an inbound capacity, you will facilitate and encourage the sale of tickets, including cross selling and upselling, accommodations, membership and related items. The primary function in your outbound capacity is soliciting for the sale of tickets or membership, cross selling and upselling and selling related items over the phone and/or in person at our theatres. In both inbound and outbound areas your strong sales skills are supported by service that is efficient, enthusiastic and professional.

Successful candidates will possess superior telephone communication, sales skills, interpersonal and problem-solving skills. Applicants should also have strong keyboarding skills.  Previous work experience in sales and service is strongly recommended. A passion for theatre is a distinct advantage.

These seasonal positions will begin immediately. Hours of work will be scheduled during the following periods:  9:00a.m. – 9:00p.m. Monday to Thursday; 9:00a.m. – 8:00p.m. Friday and Saturday; and 9:00a.m. – 5:00p.m. on Sundays.

We recognize that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by August 2, 2013, to:

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Audience Development
Fax: 519-271-0626

Job Opportunity | Stage Door (Casual)

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…

Stage Door (Casual)

This is a casual position reporting to the Facilities Manager. Candidates must be bondable and possess a valid Ontario Driver’s License. Strong communication and interpersonal skills are essential, as this position requires liaising with members of the public and staff under both normal and emergency situations. Previous experience in security together with basic computer skills would be considered assets. The successful applicant will be required to complete training in First Aid and CPR techniques. (The Stratford Festival will provide this training) This position includes monitoring and maintaining security, completing communication logs, controlling parking and access to loading docks, shipping/receiving duties, which require the lifting and delivery of boxes, packages, and performance of maintenance duties including cleaning, room set-ups etc.

Applicants must be able to work shifts of up to 12-hours and must be available 7 days/evenings a week to cover vacation periods and sick days for full-time stage door staff, as required.

This unionized position will begin immediately and continue year round on a casual basis.

We recognize that diversity- in our workplace, in our audiences and on our stages- fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by July 3, 2013 to;

Human Resources
Stratford Festival
55 Queen Street
Stratford, OntarioN5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Casual Stage Door
Fax: 519-271-0626

Job Opportunities | Developer and Systems Administrator

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Festival, we attract the world’s finest talent, offering a unique experience for staff, artists and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of:

Developer

Reporting to the Project Manager, this one year contract position will be a member of the Application Development and Analytics Team and will be a key team player in the development, maintenance, and deployment of the company’s many exciting business solutions. You will be expected to partner with other areas within the company to reach new consumers, maximize effectiveness of programs and ensure optimal patron experiences.

Applicants will have a post-secondary degree in Computer Science (or related area). Strong knowledge of MS SQL (2005/2008), SSRS, SSAS, SharePoint and .NET/ASP. NET is expected. You will possess extensive knowledge of object oriented programming techniques, interaction design and data modeling and have a solid understanding of unit testing and performance tuning. Knowledge of business processes used in not-for-profit arts is considered an asset. Interpersonal and organizational skills, as well as discretion, integrity and diplomacy, are critical.

Systems Administrator

This full time position is part of an IT team that reports to the IT Manager. Your primary responsibility will be to provide second level Help Desk support (both hardware and software) for approximately 300 laptops and desktops, a wide area network for six locations and a data centre with ninety virtual servers. Administration of Windows servers; VMware Virtual server and Desktop Farm; SQL databases; Security Patches, software & firmware upgrades; Exchange email system; Citrix server farm; Network security; Telecom Systems and Cellular phone plans and devices is required.

Applicants must have a post-secondary degree or diploma related to IT, MCSE, HP ASE and/or Cisco CCNA certifications with at least five years’ experience. Proven ability to provide excellent analytical and problem solving skills, troubleshooting experience, ability to prioritize and multi-task in a fast paced dynamic environment, strong written and verbal communication and interpersonal skills along with the ability to identify and recommend best practices to improve technical processes and functions.

We recognize that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by June 19, 2013, to:

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca

Job Opportunity | Audience Development Seasonal Part Time Staff

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…

Audience Development Seasonal Part Time Staff (up to 25 hrs per week)

As one of the primary points of contact for our patrons, you’ll play an essential role in establishing and developing the relationship between the Stratford Festival and its patrons. Using strong sales experience you will promote customer loyalty and confidence. The primary function in your outbound capacity is soliciting for the sale of tickets or membership, cross selling and upselling and selling related items over the phone. Your strong sales skills are supported by service that is efficient, enthusiastic and professional.

Successful candidates will possess superior telephone communication, sales skills, interpersonal and problem-solving skills. Applicants should also have strong computer skills.  Previous work experience in sales and service is strongly recommended. A passion for theatre is a distinct advantage.

These seasonal positions will begin on July 2, 2013. Hours of work will be primarily 4:00 p.m. – 9:00 p.m. Monday – Thursday.

Please apply with cover letter and resume by June 12, 2013 to:

Human Resources, 55 Queen Street, Stratford, Ontario, N5A 6V2 • Fax: 519.271.0626 resumes@stratfordfestival.ca (subject line: Audience Development)

We recognize that diversity in our workplace, in our audiences and on our stages, fosters a rich and creative environment. We are actively engaged in building a more diverse workforce and encourage all qualified applicants to apply. While all responses are appreciated and will be kept in strictest confidence, only those selected for an interview will be contacted.