Job Opportunity | Telesales Revenue Manager

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Shakespeare Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…

Telesales Revenue Manager-Audience Development department

Reporting to the Director of Audience Development this position will motivate, coach and support telephone representatives to achieve sales and fundraising targets, in both membership and ticket sales. This will be achieved by developing effective calling scripts, managing the telesales lists, motivating and coaching representatives and ensuring all calling is compliant with calling standards and legislation.

You will have recent sales or fundraising experience and have demonstrated your management skills by motivating, coaching and developing staff and by achieving sales targets. Excellent interpersonal and organizational skills, as well as discretion, integrity and diplomacy, are critical. Familiarity with or an interest in theatre or the arts is essential. You are expected to work two evenings per week, however weekends may also be required.

This is a full time position beginning early 2014.

We recognize that diversity- in our workplace, in our audiences and on our stages- fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by January 10, 2014 to;

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Telesales Revenue Manager

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Three Job Opportunities at the Stratford Festival

The Stratford Festival is North America’s leading classical repertory theatre, entertaining more than half a million people each year. We attract the world’s finest talent, offering a unique experience for staff, artists and actors alike. If you would like to be part of this exciting organization, we are looking for someone to fill the role of…

 Assistant Buyer-Wardrobe department (maternity leave)

This contract position is responsible for assisting with the inventory and purchase of all notions, Health and Safety/personal protective equipment and maintenance supplies. You will be expected to establish and maintain excellent relations with wholesalers and retail suppliers while maintaining current information in both a computerized and manual environment. This will include some travel both locally and in the Toronto area on a regular basis. You will also act as a liaison between several departments within the organization including conveying the needs of our theatres’ designers and wardrobe artisans to our many suppliers.

You must have good working knowledge of the computer programs Word & Excel and a strong ability to research items and suppliers on the internet. It is extremely important that you are able to multi-task several demands at one time in an efficient and timely fashion while maintaining a high level of accuracy. Excellent communication skills in both verbal and written are considered essential. It will be necessary for you to be in possession of a valid Ontario Drivers’ License and will be required to use your own vehicle.

This is a temporary seasonal position located in Stratford beginning January 20, 2014 and ending July 11, 2014.

We recognize that diversity in our workplace, in our audiences and on our stages, fosters a rich and creative environment. We are actively engaged in building a more diverse workforce and encourage all qualified applicants to apply by October 25, 2013 to:

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Assistant Wardrobe Buyer
Fax: 519-271-0626

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The Stratford Festival is North America’s leading classical repertory theatre, entertaining more than half a million people each year. We attract the world’s finest talent, offering a unique experience for staff, artists and actors alike. If you would like to be part of this exciting organization, we are looking for someone to fill the role of…

Retail Manager

 Reporting to the Director of Audience Development, your primary responsibility will be to manage the Stratford Festival’s retail operations, ensuring that the Theatre Store operations are profitable, effectively operated, and support the overall brand and mandate of the Stratford Festival.

You will oversee the design of all customized product, the purchasing of all retail offerings and determine the store layout and in-store displays. You will direct and oversee the Festival’s online Theatre Store determining the product mix and implementing improvements that are in line with the best practices for online retail. Where applicable, you will negotiate and manage royalty agreements for production-specific merchandise.

Operationally, you will prepare and manage the annual budget for the Theatre Store, ensuring that both revenue targets and expenses are met, and adjusting forecasts as appropriate.  You will establish internal policies and procedures and will work closely with the Finance department to implement purchasing and inventory controls.  You will analyze sales trends and respond by managing pricing and promotions, and through visual merchandising.

You will hire and manage all seasonal sales associates, operational staff, and lead hands.  One of your key responsibilities will be to motivate staff to reach sales targets through staff meetings, promotions, and incentive programs.  You will also ensure that extraordinary customer service is delivered to Stratford Festival patrons through all retail channels.

You will bring post-secondary education in retail management or business with 5 or more years of related experience.  You must demonstrate strong retail sales skills, proven experience in managing and motivating staff, a track-record of using creative ideas to reach sales targets, strong analytical skills, and the ability to work as part of a larger team.

This is a full-time position located in Stratford, ON.

We recognize that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by October 30, 2013 to:

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Retail Manager
_________________________________________________________________________

The Stratford Festival is North America’s leading classical repertory theatre, entertaining more than half a million people each year. We attract the world’s finest talent, offering a unique experience for staff, artists and actors alike. If you would like to be part of this exciting organization, we are looking for someone to fill the role of…

Props Apprentice – Festival Theatre – Production department

As an apprentice, you will work with some of this industry’s top craftspeople and artisans, learning the techniques and skills required to work in a large-scale repertory theatre. The apprentice position will consist of a 20-week contract over the winter/spring 2014, and will combine a period of training with work on the 2014 season productions.

There is an option for a second year of training starting February 2015.

Applicants should have post-secondary education in Fine Arts. Theatre Arts, or a related field, and have some theatre production experience. Apprentices will be required to interact with other production staff, designers, and craftspeople, therefore good interpersonal skills and the ability to work in a team environment are essential. This position can be physically strenuous and require some heavy lifting.

A portfolio demonstrating skills would be an asset.

This position will begin early February 2014.

We recognize that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by November 8th, 2013 to:

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Props Apprentice
Fax: 519-271-0626

Job Opportunity | Audience Development Seasonal Part Time Staff

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…

Audience Development Seasonal Part Time Staff (up to 25 hrs per week)

As one of the primary points of contact for our patrons, you’ll play an essential role in establishing and developing the relationship between the Stratford Festival and its patrons. Using strong sales experience you will promote customer loyalty and confidence. In an inbound capacity, you will facilitate and encourage the sale of tickets, including cross selling and upselling, accommodations, membership and related items. The primary function in your outbound capacity is soliciting for the sale of tickets or membership, cross selling and upselling and selling related items over the phone and/or in person at our theatres. In both inbound and outbound areas your strong sales skills are supported by service that is efficient, enthusiastic and professional.

Successful candidates will possess superior telephone communication, sales skills, interpersonal and problem-solving skills. Applicants should also have strong keyboarding skills.  Previous work experience in sales and service is strongly recommended. A passion for theatre is a distinct advantage.

These seasonal positions will begin immediately. Hours of work will be scheduled during the following periods:  9:00a.m. – 9:00p.m. Monday to Thursday; 9:00a.m. – 8:00p.m. Friday and Saturday; and 9:00a.m. – 5:00p.m. on Sundays.

We recognize that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by August 2, 2013, to:

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Audience Development
Fax: 519-271-0626