Job Opportunity | Marketing Coordinator

The Stratford Festival is North America’s leading classical repertory theatre, entertaining more than half a million people each year. We attract the world’s finest talent, offering a unique experience for staff, artists and actors alike. If you would like to be part of this exciting organization, we are looking for someone to fill the role of…

Marketing Coordinator

You will be responsible for coordinating and implementing marketing initiatives in support of direct marketing, advertising and promotional programs.

You will be expected to work with marketing managers to implement marketing plans aimed at building patron loyalty and increasing ticket sales.  Activities will include writing promotional copy; liaising with external organizations on promotional relationships; selecting prospects from the Festival’s database & compiling targeted lists; setting up and deploying email; coordinating mailings; planning and implementing promotional events and preparing flyers, posters and inserts in coordination with our graphic design studio.

Experience using a customer relationship database and e-mail system (ie Tessitura and mail2) is a mandatory qualification. You must demonstrate excellent written and verbal communication skills, strong analytical skills, and a proven marketing background. The ability to manage multiple projects is important. A creative flare along with a passion for the arts is necessary.

This is a one year contract which reports to the Associate Director of Marketing.

We recognize that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by October 4, 2013 to:

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Marketing Coordinator
Fax: 519-271-0626

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Job Opportunity | Director of Audience Development

The Stratford Festival is North America’s leading classical repertory theatre, entertaining more than half a million people each year. We attract the world’s finest talent, offering a unique experience for staff, artists and actors alike. If you would like to be part of this exciting organization, we are looking for someone to fill the senior role of…

Director of Audience Development

We are currently seeking a dynamic leader with exceptional management and organizational skills who will take overall responsibility for building audience loyalty and ensuring an extraordinary experience for our 500,000 visitors each year. You will liaise with the Director of Marketing and Digital Media on the annual direct marketing plan and develop and introduce services designed to increase audience loyalty.  You will oversee the Box Office, Front of House, Food & Beverage and Theatre Store operations, and ensure that revenue targets are met in these areas. You will lead a team of front-line managers to help deliver a customer experience that exceeds patron expectations.

You must possess strong communication and leadership skills and be able to motivate the Festival’s 250 customer-facing employees. Your experience and training in customer service excellence and customer loyalty is essential to your success in this position. A background in Marketing, Communications or Customer Loyalty is required.

This full-time position is located in Stratford.

We recognize that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by October 15, 2013, to:

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2

E-mail: resumes@stratfordfestival.ca

Subject: Director of Audience Development

Fax: 519-271-0626

 

 

 

 

 

Job Opportunity | Audience Development Seasonal Part Time Staff

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…

Audience Development Seasonal Part Time Staff (up to 25 hrs per week)

As one of the primary points of contact for our patrons, you’ll play an essential role in establishing and developing the relationship between the Stratford Festival and its patrons. Using strong sales experience you will promote customer loyalty and confidence. In an inbound capacity, you will facilitate and encourage the sale of tickets, including cross selling and upselling, accommodations, membership and related items. The primary function in your outbound capacity is soliciting for the sale of tickets or membership, cross selling and upselling and selling related items over the phone and/or in person at our theatres. In both inbound and outbound areas your strong sales skills are supported by service that is efficient, enthusiastic and professional.

Successful candidates will possess superior telephone communication, sales skills, interpersonal and problem-solving skills. Applicants should also have strong keyboarding skills.  Previous work experience in sales and service is strongly recommended. A passion for theatre is a distinct advantage.

These seasonal positions will begin immediately. Hours of work will be scheduled during the following periods:  9:00a.m. – 9:00p.m. Monday to Thursday; 9:00a.m. – 8:00p.m. Friday and Saturday; and 9:00a.m. – 5:00p.m. on Sundays.

We recognize that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by August 2, 2013, to:

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Audience Development
Fax: 519-271-0626