Job Opportunity | Telesales Revenue Manager

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Shakespeare Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…

Telesales Revenue Manager-Audience Development department

Reporting to the Director of Audience Development this position will motivate, coach and support telephone representatives to achieve sales and fundraising targets, in both membership and ticket sales. This will be achieved by developing effective calling scripts, managing the telesales lists, motivating and coaching representatives and ensuring all calling is compliant with calling standards and legislation.

You will have recent sales or fundraising experience and have demonstrated your management skills by motivating, coaching and developing staff and by achieving sales targets. Excellent interpersonal and organizational skills, as well as discretion, integrity and diplomacy, are critical. Familiarity with or an interest in theatre or the arts is essential. You are expected to work two evenings per week, however weekends may also be required.

This is a full time position beginning early 2014.

We recognize that diversity- in our workplace, in our audiences and on our stages- fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by January 10, 2014 to;

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Telesales Revenue Manager

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Job Opportunity | Audience Development Seasonal Part Time Staff

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…

Audience Development Seasonal Part Time Staff (up to 25 hrs per week)

As one of the primary points of contact for our patrons, you’ll play an essential role in establishing and developing the relationship between the Stratford Festival and its patrons. Using strong sales experience you will promote customer loyalty and confidence. In an inbound capacity, you will facilitate and encourage the sale of tickets, including cross selling and upselling, accommodations, membership and related items. The primary function in your outbound capacity is soliciting for the sale of tickets or membership, cross selling and upselling and selling related items over the phone and/or in person at our theatres. In both inbound and outbound areas your strong sales skills are supported by service that is efficient, enthusiastic and professional.

Successful candidates will possess superior telephone communication, sales skills, interpersonal and problem-solving skills. Applicants should also have strong keyboarding skills.  Previous work experience in sales and service is strongly recommended. A passion for theatre is a distinct advantage.

These seasonal positions will begin immediately. Hours of work will be scheduled during the following periods:  9:00a.m. – 9:00p.m. Monday to Thursday; 9:00a.m. – 8:00p.m. Friday and Saturday; and 9:00a.m. – 5:00p.m. on Sundays.

We recognize that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by August 2, 2013, to:

Human Resources
Stratford Festival
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordfestival.ca
Subject: Audience Development
Fax: 519-271-0626