Reporting to the Call Centre Management Team, the successful candidates will provide efficient, consistent, enthusiastic and exceptional customer service. The primary focus for this role is actively soliciting ticket orders by telephone from patrons who have recently received mail or email communication from the Festival. In addition as part of your outbound calls you will solicit for charitable donations for the Festival.
This position is a part-time contract starting March 29, 2011 and ending December 16, 2011. This position will have a minimum guaranteed 32 hours per week. Your hours will be scheduled between the following hours of our operations: Monday – Friday 9 am – 9 pm and Saturday 9 am – 5 pm and Sunday 9 am – 2 pm
During certain key times of the season (during members’ priority booking, year end and specific peak times of membership or ticketing campaigns) you may be required to work in the different area of focus – membership and/or inbound.
Through your passion for the theatre, your desire and commitment to excellence in your work, strong sales and upselling skills, your superior telephone communication, problem solving and communication skills you will achieve monthly and seasonal campaign goals. You are highly motivated, you bring a positive outlook and take pride in your work and are a team player. Past sales and/or fundraising and call centre experience is required. This position will involve working flexible hours including both weekends and nights.
We recognize that diversity- in our workplace, in our audiences and on our stages- fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by March 11, 2011 to;
Human Resources, 55 Queen Street, Stratford, Ontario, N5A 6V2 • Fax: 519.271.0626
firstname.lastname@example.org (please enter position title into subject line)
While all responses are appreciated and will be kept in strictest confidence, only those selected for an interview will be contacted.