Job Opportunity – Outbound Ticketing Dedicated Calling Contract Position

Reporting to the Call Centre Management Team, the successful candidates will provide efficient, consistent, enthusiastic and exceptional customer service. The primary focus for this role is actively soliciting ticket orders by telephone from patrons who have recently received mail or email communication from the Festival. In addition as part of your outbound calls you will solicit for charitable donations for the Festival.

This position is a part-time contract starting March 29, 2011 and ending December 16, 2011. This position will have a minimum guaranteed 32 hours per week. Your hours will be scheduled between the following hours of our operations: Monday – Friday 9 am – 9 pm and Saturday 9 am – 5 pm and Sunday 9 am – 2 pm

During certain key times of the season (during members’ priority booking, year end and specific peak times of membership or ticketing campaigns) you may be required to work in the different area of focus – membership and/or inbound.

Through your passion for the theatre, your desire and commitment to excellence in your work, strong sales and upselling skills, your superior telephone communication, problem solving and communication skills you will achieve monthly and seasonal campaign goals. You are highly motivated, you bring a positive outlook and take pride in your work and are a team player. Past sales and/or fundraising and call centre experience is required. This position will involve working flexible hours including both weekends and nights.

We recognize that diversity- in our workplace, in our audiences and on our stages- fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by March 11, 2011 to;

Human Resources, 55 Queen Street, Stratford, Ontario, N5A 6V2 • Fax: 519.271.0626
resumes@stratfordshakespearefestival.com (please enter position title into subject line)
While all responses are appreciated and will be kept in strictest confidence, only those selected for an interview will be contacted.

Advertisements

Help Desk Technician

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Shakespeare Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…

 

Help Desk Technician

 

This full time position will report to the Manager of Information Technology. The Help Desk Technician is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications in a Windows XP/Windows 7 – networked environment.

Duties:

  • Provide first level support (both hardware and software) for all incoming Help Desk calls
  • Record issues on Help Desk/issue tracking software
  • Analyze and solve technical problems by effectively communicating with customers and outside vendors
  • Escalate problems to senior technicians when required
  • Lift and move computers, printers, monitors etc

Skills:

  • Exceptional phone skills with strong verbal and written abilities
  • Ability to prioritize, organize and work independently
  • Advanced level of skill using/supporting Windows XP Professional and Windows 7 Enterprise
  • Experience with Microsoft Office 2003/2007/2010
  • Hands on experience using and troubleshooting PC hardware and peripherals
  • Experience installing Windows XP Professional and/or Windows 7
  • Exposure to VMware virtualized server and desktop environments

 

We recognize that diversity- in our workplace, in our audiences and on our stages-fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by March 11th, 2011:

Human Resources

Stratford Festival of Canada

P.O. Box 520, Stratford, On N5A 6V2

Fax (519) 271-0626

Email: resumes@stratfordshakespearefestival.com

 

Food Prep/Customer Service – Food and Beverage department

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Shakespeare Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…

 

Food Prep/Customer Service – Food and Beverage department

 

Reporting to the Greenroom Chef, this position is responsible for providing both superior customer service in the Greenroom and assistance to the Greenroom staff with the daily food preparation and clean-up. Applicants must be flexible, have the ability to juggle multiple tasks, manage their time effectively and genuinely enjoy the service aspect of this position. Previous experience in a fast-paced food service or retail environment is an asset. Familiarity with computers is preferred. Applicants must be able to create and support a positive environment and remain calm and patient during busy service times.

 

This seasonal position will start mid January and end October 31, 2011, with the possibility of an extension. Successful candidates must be able to fulfill the entire contract period.

 

We recognize that diversity- in our workplace, in our audiences and on our stages- fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply no later than

March 11th, 2011.

 

Please apply to the attention of Human Resources via:

Fax (519-271-0626), Email ( resumes@stratfordshakespearefestival.com subject, Customer Service ) or Mail ( P.O. Box 520, Stratford, ON N5A 6V2 )

While all responses are appreciated and will be kept in strictest confidence, only those selected for an interview will be contacted.

 

Childminder (2 positions)

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Shakespeare Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…

Childminder (2 positions)

Reporting to the Company Manager and working closely with the Stage Management teams, you will supervise minor children that have been contracted to perform onstage roles. Childminders are expected to attend rehearsals as required, and all performances of the productions for which they are contracted.

You are expected to have strong interpersonal skills and experience working with children. Qualified applicants will be required to produce a clear current criminal reference check as part of the recruitment process.

These 2 part-time seasonal positions begin mid March and will conclude on or about October 31, 2011. You must have the ability to work flexible hours during the week which also includes daytime and evenings with similar hours on the weekend and holidays.

We recognize that diversity- in our workplace, in our audiences and on our stages- fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by February 18, 2011 to;

Human Resources
Stratford Shakespeare Festival
Fax: 519-271-0626
55 Queen Street
Stratford, Ontario N5A 6V2
E-mail: resumes@stratfordshakespearefestival.com

Subject: Childminder