The Stratford Festival is North America’s leading classical repertory theatre, entertaining more than half a million people each year. We attract the world’s finest talent, offering a unique experience for staff, artists and actors alike. If you would like to be part of this exciting organization, we are looking for someone to fill the senior role of…
Director of Audience Development
We are currently seeking a dynamic leader with exceptional management and organizational skills who will take overall responsibility for building audience loyalty and ensuring an extraordinary experience for our 500,000 visitors each year. You will liaise with the Director of Marketing and Digital Media on the annual direct marketing plan and develop and introduce services designed to increase audience loyalty. You will oversee the Box Office, Front of House, Food & Beverage and Theatre Store operations, and ensure that revenue targets are met in these areas. You will lead a team of front-line managers to help deliver a customer experience that exceeds patron expectations.
You must possess strong communication and leadership skills and be able to motivate the Festival’s 250 customer-facing employees. Your experience and training in customer service excellence and customer loyalty is essential to your success in this position. A background in Marketing, Communications or Customer Loyalty is required.
This full-time position is located in Stratford.
We recognize that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by October 15, 2013, to:
55 Queen Street
Stratford, Ontario N5A 6V2
Subject: Director of Audience Development