Job Opportunity | Retail Lead Hand

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…

Retail Lead Hand

The successful candidate will be a highly driven and motivated Lead Hand ensuring the smooth and efficient day-to-day retail operations of the stores. This position is responsible for the delivery of exceptional customer service, assisting with training and coaching of staff, performing all tasks regarding opening and closing functions, achieving sales budgets, administration and stock management.

As part of the Theatre Store Management team your primary responsibility is to drive and maximize sales while supervising sales associates and providing sales and customer service to store patrons.

The ideal candidate will have at least one to two years supervisory experience working for a specialty retailer and possess exceptional customer service skills. Service oriented and sales focused, applicants should have strong leadership skills, excellent organizational and time management abilities and be able to inspire and motivate others. Candidates are expected to possess excellent communication, interpersonal and problem solving skills along with an enthusiasm for retail sales.  Proficiency in Excel, Word and computer POS systems is essential.  Day, evening and weekend work at multiple locations is required.

We recognize that diversity- in our workplace, in our audiences and on our stages- fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by March 8, 2013 to;

Human Resources

Stratford Festival

55 Queen Street

Stratford, Ontario N5A 6V2


Subject: Retail Lead Hand

Fax: 519-271-0626

While all responses are appreciated and will be kept in strictest confidence, only those selected for an interview will be contacted.


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