Job Posting: Lead Hand – Audience Development

Lead Hand – Audience Development

Reporting to the Call Centre Managers this 35 hour a week contract position will begin immediately and conclude October, 2012 with the possibility of extension.

In the role of Lead Hand you will be responsible for providing patron support through our Inbound/Outbound call centre which includes supervising the call centre staff on a daily basis as well as providing administrative support as required, overseeing the handling of ticket orders and inquires at the Box Office Counters and supporting the ticket office at our other venues. You will also be responsible for supervising and coaching inbound, outbound and membership staff on customer service, sales and fundraising skills.

Strong leadership and proven successful sales or fundraising experience is necessary.  Strong verbal and written communication skills combined with good organizational skills will be expected. Along with your outgoing and positive personality you must demonstrate exceptional leadership, customer service & staff motivational skills. Working knowledge of Tessitura and Callfinity is beneficial.  Previous supervisory experience and call centre experience is an asset. You must be able to work flexible hours including holidays, weekends and evenings.

We recognize that diversity in our workplace, in our audiences and on our stages-fosters a rich and creative environment. We are actively engaged in building a more diverse workforce and encourage all qualified applicants to apply by January 30, 2012 to:

Human Resources
55 Queen Street Street
Stratford, On  N5A 6V2
Fax (519) 271-0626

Email ( topic Lead Hand)

While all responses are appreciated and will be kept in strictest confidence, only those selected for an interview will be contacted.

See Lead Hand – Audience Development Poster


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