Help Desk Technician

Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Shakespeare Festival, we attract the world’s finest talent, offering a unique experience for staff, artists, and actors alike. If you would like to be a part of this exciting organization, we are looking for someone to fill the role of…


Help Desk Technician


This full time position will report to the Manager of Information Technology. The Help Desk Technician is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications in a Windows XP/Windows 7 – networked environment.


  • Provide first level support (both hardware and software) for all incoming Help Desk calls
  • Record issues on Help Desk/issue tracking software
  • Analyze and solve technical problems by effectively communicating with customers and outside vendors
  • Escalate problems to senior technicians when required
  • Lift and move computers, printers, monitors etc


  • Exceptional phone skills with strong verbal and written abilities
  • Ability to prioritize, organize and work independently
  • Advanced level of skill using/supporting Windows XP Professional and Windows 7 Enterprise
  • Experience with Microsoft Office 2003/2007/2010
  • Hands on experience using and troubleshooting PC hardware and peripherals
  • Experience installing Windows XP Professional and/or Windows 7
  • Exposure to VMware virtualized server and desktop environments


We recognize that diversity- in our workplace, in our audiences and on our stages-fosters a rich and creative environment. We are actively engaged in building a more diverse workplace and encourage all qualified applicants to apply by March 11th, 2011:

Human Resources

Stratford Festival of Canada

P.O. Box 520, Stratford, On N5A 6V2

Fax (519) 271-0626




Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s